Returns
You have 30 days from the day your order arrives to ask for a return.
What can come back
Anything in the same condition you got it: unused, in its original packaging, with any tags, and with your receipt or other proof of purchase.
What can’t
- used smoking items
- custom or special orders
- hazardous materials, flammable liquids and gases
- sale items
- gift cards
How to start
Write to us with your order number and what you’d like to send back. If we accept the return, we’ll send you a return shipping label and instructions. We can’t accept packages sent back without asking first.
Damaged, faulty or wrong
Check your order when it arrives. If something is damaged, doesn’t work, or isn’t what you ordered, tell us right away so we can make it right.
Warranty
Every Puffco and LOOKAH device we sell is new and comes with the maker’s full warranty. If one stops working the way it should, write to us with your order number and what’s wrong, and we’ll handle the claim with you. You don’t have to go to the maker yourself.
Exchanges
Send back the item you have, and once we’ve accepted the return, place a new order for the one you want.
Refunds
Once your return arrives and we’ve checked it, we’ll let you know if the refund is approved. Approved refunds go back to the card or account you paid with, and your bank may take a few days to show it.
Refunds are at our discretion and can carry a restocking fee of up to 25% of the price paid. We don’t refund shipping charges, and if your order shipped free, we can take the cost of that shipping out of the refund.
Slippy LLC of Bellingham, Washington sells everything here and handles returns.